The owner of the firm, Walt Gillette, is dealing with a significant business decline that is threatening the firm's survival when he receives information that the work practices of his employees are a significant drain on profitability. The case analysis includes attribution and judgment challenges, an employee culture that is redirecting productive work practices, and a set of joint interests in the future of the firm that are not being realized.

Includes copy of the case study for use by the teacher or administrator only. Please note: All additional case studies required for classroom use must be purchased individually.

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